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Our personalized engraved keepsakes are made-to-order specifically for you. Due to the custom nature of our products, we do not accept returns or offer refunds for change of mind.
We stand behind the quality of our work. We will provide a full refund or replacement (customer's choice) for items that arrive with:
• Heavy scratches, dents, or chips
• Incorrect engraving due to our error
• Significant manufacturing defects
Please double-check all personalization details before submitting your order. We are not responsible for errors in customer-provided information (names, dates, spelling, etc.). No refunds or replacements will be provided for customer errors.
You have 7 days from delivery date to report any defects or errors
Contact us immediately with photos of the issue
We'll review and approve returns before any items are shipped back
Defective items must be returned to us for inspection
Customer is responsible for return shipping costs
Items must be returned in original packaging when possible
We'll provide return address upon approval
Colors may vary slightly from website photos due to monitor settings and lighting. This is not considered a defect.
Any non-personalized inventory items follow the same 7-day return window and quality standards.
Approved refunds will be processed to your original payment method
Please allow 5-7 business days for refunds to appear on your statement
Replacement items will be expedited at no additional charge
• Change of mind after ordering
• Customer-provided incorrect information
• Minor color variations from photos
• Normal wear after extended use
